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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

imei not recognized

I was trying to activate one plan on Iphone 13pro but when I insert the IMEI number it says:-The IMEI you entered is not available and my phone it`s not locked to no other carrier

Resolved! Connectivity Issue

My husband and I have separate Visible accounts and separate laptops. We've been able to connect to each of our accounts using hot spots without any problems until this morning. My husband isn't able to connect his laptop using his Visible hotspot bu...

Transferring multiple lines

My current plan has 3 lines. I am transferring them all but have to do each separately. I need to make sure my old account is t turned off until all are tranferred