Update: Next day, first thing in the morning I was able to talk to someone in chat. They said my issue will be escalated and wait to hear back in 24-48h.
Later that day I receive an email from visible stating that they are aware of customer accounts being used for unauthorized purchases.
Later in the evening I receive another email saying that my phone had shipped! Whatever their process is, visible was not able to stop/cancel the order in the time between 7:00am when I chatted with them and 8:42pm when the shipment was picked up.
I tried chat again. After waiting for my turn, they asked how they could help, and then never responded back to me.
It is frustrating that the only resource I have to communicate does not work. Also, that visible does not provide any resources for canceling an order. The phone was ordered on Tuesday October 12 at 3:29PM and wasn't picked up according to Fedex until 8:42 PM October 13
I called FedEx to try and cancel the delivery but the customer support that handles this is currently closed.
