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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Help - No service after switching numbers

I have an i phone 14 unlocked. Opened new visible account on e sim while keeping my T Mobile account active on the other e sim. So I had two carriers and two phone numbers before transferring my number from T Mobile to Visible. I had service for both...

DConn by Novice II
  • 216 Views
  • 1 replies
  • 0 kudos

Help - No service after importing phone number from T Mobile

I have an i phone 14 unlocked. Opened new visible account on e sim while keeping my T Mobile account active on the other e sim. So I had two carriers and two phone numbers before transferring my number from T Mobile to Visible. I had service for both...

DConn by Novice II
  • 127 Views
  • 1 replies
  • 0 kudos

15OFF12 not working

This code didn't work. Contacted chat, they said website issue, activate stay in chat and they will have escalations apply to my account. Well, activating required phone restart, lost chat, now have waited 9ver 2+ hours to get someone and stuck at 20...

Appeal

How to contact legal department to appeal ? Chat on app, website and Facebook have been useless.