I've been with Visible for over 1-year now, and my MFA got disabled a while after I was a member. I opened up a case 4 months ago, and still have no resolution. So right now, anybody who has my email and password, can just login without issue. I am also unable to add any trusted devices to my account.
Note: This all started shortly after I transferred my eSIM from my iPhone 13 to my new iPhone 16.
I've been through hours of troubleshooting with Visible reps from Reddit, Facebook and web chat. Nobody has a resolution. And almost ALL of them tell me to repeat the same steps I've been repeating for months.
As I said in my reddit post, I will literally pay someone to fix this for me. My account is currently compromised, and I feel like this is illegal to not resolve MFA for a customer. On Visible's MFA page, it literally says, "Visible implemented MFA as a requirement to protect member information and comply with industry standards."
MFA Source: https://www.visible.com/help/multi-factor-authentication
Trusted Devices Source: https://www.visible.com/legal/trusted-devices
This is ridiculous. Might have to get legal involved at this point, since my member information has not been protected for MONTHS.
