Need to port a number from Google Fi

[KLeonine]

I need to port a number, but seems like Visible has already assigned a number on the eSIM. When I try to activate it says there was a problem and contact care, but there's no way to contact care other than the bot. The bot doesn't give specific information, but only the generic information. How do I keep my current number (port it) and activate the eSIM? Do I need a physical SIM?

[DeanKevin64]

When on chat type agent or live agent, you may need to do this more than once but that should get you by the bot.

You can also get a hold of them by messaging them on Facebook, Twitter or X now, Instagram or their Reddit support page. FB works great for the last time I had to contact them. I also get response within 10 minutes on Reddit. 

Here is a link to their direct message on Reddit. You need to sign up for account if you don't have one. 

https://www.reddit.com/message/compose/?to=VisibleCareSupport