Not Receiving Texts

[MMpitts8]

I have not been able to receive texts. I had already powered down and 

[GasLit]

This is annoying

[Superjock]

This worked for me. Reset network settings. I have a Samsung S21 

[ecburns100]

Thanks very much for the feedback!  

[GasLit]

This is frustrating....EVERYTHING needs to send you a text to access.  I cant pay this bill for one thing.  You sure will shut down my services though.  Cant access my bank or transfer money.  This service is trash.

[ecburns100]

Were you able to get any resolution?  If so, what did they do for you?  I am having the exact same issue

[ecburns100]

Visible customer service was able to fix this issue as I was chatting with them on their customer support

[Superjock]

This worked for me. Reset all network settings. I have a Samsung S21 

[chegberg]

yep. in the same boat.  I am able to text between phones but can't receive from any website trying to send a security code.  

[Cmojito]

I can’t receive texts from Android users. Like many others, impacting my workflow.  Has anyone been able to get a “live agent”? I can’t even log into my account because they send a text for verification-can’t receive the text. This is maddening. Regretting the switch. 

[jshan85]

My husband and I are experiencing this same issue today. 

[Superjock]

This worked for me. Reset all network settings. I have a Samsung S21 

[HorseLover411]

Not gotten anything either. Already paid for this month, otherwise I'd switch to something else. Been happening for me since Tuesday. 

[ecburns100]

Same issue here.  Can text between phones but can not receive security authentication codes.  I assume they are working to fix this?  Has anyone heard about that?

[ecburns100]

having same issue.  Were they able to help you?

[ecburns100]

I am having the same issue.  Were they able to resolve it for you at Visible?

[Superjock]

This worked for me. Reset all network settings. I have a Samsung S21 

[chegberg]

Yep. In same boat.  Can text between phones but can't get security codes from the web.  

[Superjock]

This worked for me. Reset network settings. I have a Samsung S21 

[deloze]

I can't receive texts. Sending fine. Spent hours on the chat trying to get it resolved. Second level support is next.