Haven’t received my trade in credit payment
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-31-2025 08:30 PM
I traded in my iPhone 11. It was accepted and approved for a $100 trade in credit. I have not yet received that payment. It has been 2 weeks since it was accepted. The trade in info page says that I should have received payment within 5 days of it being accepted. I have not received any response or payment!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2025 09:52 AM
FYI, this is a peer to peer forum and not customer service. You need to contact them about your issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2025 11:50 AM
If I could find an actual customer service that could help, instead of an automated chat bot, I would gladly reach out to them! Does anyone have a customer service contact?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2025 02:52 PM
If you are having troubles getting a live agent on chat after a few questions with the chatbot you should get a dialog box, type agent or live agent and I think it asks if you want to speak to an representative.
You also have the option of messaging them on one of their social media platforms, Facebook, X, Instagram or their support page on Reddit. I have used both FB and Reddit to contact them with success. I hate chat because I have been disconnected using it if you wait to long to respond.
There is no phone number to call, although I have heard they will do call backs if your issue can't be resolved by chat or messaging. You just can't call them.
