โ06-25-2022 04:16 AM
Visible has put my account on permanent hold for no reason. I have been trying to get this straightened out for the last two days and I get absolutely no where. Multiple chat sessions and FaceBook messages and the only thing I am told is that they have escalated my ticket and that I have to wait.
What??? Visible gets to take my money and then just leave me hanging?? This is crazy. Does anyone have any useful suggestions?
โ06-25-2022 08:13 AM
Useful suggestion?? If it is a permanent hold, maybe you should port your number to a different service? Permanent sounds....well, Permanent?... What options do you have?
Best!
โ06-28-2022 04:36 AM
I ended up getting it resolved by having Visible completely reset my account. It was a terrible experience and if anything like this happens again - your suggestion is exactly what I will do - I will go to another carrier. Visible has a great price, but sucks bad for everything else.
โ06-27-2022 04:06 AM
Have you reached out to visible support? Maybe they can give you a reason?
โ06-28-2022 04:34 AM
I've made several chat attempts to resolve the issue. After two days of struggling, the Visible team finally figured out that their system had a glitch when converting from a physical sim to an esim on the Pixel 5a. In the end, they basically had to reactivate my account from scratch, even to the point of making me rejoining the Party Pay group I started. It was a VERY, VERY frustrating experience.
โ06-28-2022 12:17 PM
Glad you got it resolved, I will keep this in mind should others have issues switching from a physical sim to esim.
My personal feelings, but I think there are still a few more bugs that need to be worked out with eSims.
โ07-22-2022 07:11 AM
WOW! I thought is was just me. I m in the situation for 2.5 weeks. Same with being charged but no service. Still paying Verizon also as I cant move from them until i get this resolved. Cant escalate nor discuss issue other than NO HELP CHAT. Anyone have ideas? My son and husband had no issues. PLEAE HELP