In port rejection

[Rw2]

• My son, daughter and I tried to port our numbers to visible from Cricket wireless. Attempting to go from a group plan, to 3 separate phone plans and visible rejected it. Even though I verified the correct account number transfer pin. I also verified that our account is active and in good standing. The visible agent I spoke with was not any help. Is there any other reason why the port would not be accepted? Or any other options I can try? We want to separate our plan. Does having different addresses affect it?

[DeanKevin64]

Addresses would only be rejected if they are not registered in the USPS database to receive mail. If it is a new address receiving mail it may not be in Visible's system yet. 

Visible is single line accounts, are you using a separate email addresses for each line?

Are the phones compatible with Visible, do they pass the IMEI checker?

If yes to the last two questions that I am not sure what the issue would be. I never ported in, just started with a new number so I am unfamiliar with the process. You will activate with a new temporary number before the port can happen. Only thing I can say is try customer service again and if that person fails ask for a supervisor. Just keep in mind when you first sign into chat you are speaking to an AI bot(Connai) to get a actual agent type agent in the chat box.

Good luck!

[astral]

Visible was also incapable of porting my single number from Pure Talk.  They could not / would not give Pure Talk my p.o. address as my PORTING OUT information and would not tell me for verification what they were telling Pure Talk when my port kept failing.  First they lied and said it did work, and gave me Internet and hotspot function, sneaking in a fake 'temporary' number as a 'workaround' without telling me, never ever telling me what that number was.  Hours in chat, hours on the phone, took me a week to find out that Pure Talk sim was still 100% active all this time.  They repeatedly told me to call Pure Talk and I did.  Pure Talk said they would just never pass on the right address info.  Finally Pure Talk just handed over the number based on my last phone call request.  Visible paid themselves for that seven day period acting as if it was me who just kept giving them that wrong information.  On one call when I again said my po box address on file with Pure Talk, Visible said back to me, 'we don't do po boxes.'     Apparently if my previous carrier has my po box I can't port to Visible. It was so much longer and more painful that it should have been, simply from repeatedly having to start over with a brand new person all the time.  A Total Nightmare