โ10-16-2022 03:40 PM
I recently purchased the Google Pixel 7 Pro (Unlocked) from Best Buy. However, the IMEI seems to be incompatible with eSIM.
This is very frustrating for a carrier who recommends using eSIM. Although the device is compatible, the IMEI checker claims that eSIM is unsupported (which is a lie because Visible sells the same model number). The endpoints claim the IMEI is unavailable. If that is so, why don't you ask us for the eSIM IMEI and/or EID? What a horrible implementation.
The worst part is if I request a physical SIM, my service goes out and I need to wait until I receive the SIM card. I have never heard of a carrier that deactivates your existing SIM before you receive the replacement. Which individual thought about this logic? Clearly, they have no clue how telecommunication works.
โ10-27-2022 09:14 PM
Ditto here, Visible's eSIM is not compatible with the Pixel 7. I've been locked out while visible waits to send me a physical SIM for this phone. They're claiming supply and shipping delays, at least a week before my SIM will get here, during which time I will have no cell phone service at all.
Every other carrier has smooth eSIM implementation, however Visible does not. So disappointing for Verizon/Visible.
โ10-27-2022 09:28 PM
Unfortunately, this seems to be the norm for Visible. I too bought a new unlocked Pixel 7, and transferred my eSIM from my Pixel 6 to the 7. Visible doesn't support eSIM yet on the Pixel 7, so I'm now stuck waiting with no service until Visible can find it in themselves to send a new physical SIM.
โ02-07-2023 07:01 PM
Unfortunately it isn't just Pixel devices, but also Galaxy users. The only ones who get the eSIM treatment from Visible is iOS devices. A shame.
โ02-10-2023 03:47 AM - edited โ02-10-2023 03:47 AM
A week or two after I posted this, I was able to activate using eSIM.
โ06-05-2024 05:42 PM
How were you able to activate later?
โ06-05-2024 06:01 PM - edited โ06-05-2024 06:54 PM
The customer service just disagrees that it will never work