Pixel 7 (Unlocked) eSIM Compatibility

[ZipperDrive]

I recently purchased the Google Pixel 7 Pro (Unlocked) from Best Buy. However, the IMEI seems to be incompatible with eSIM. 

This is very frustrating for a carrier who recommends using eSIM. Although the device is compatible, the IMEI checker claims that eSIM is unsupported (which is a lie because Visible sells the same model number). The endpoints claim the IMEI is unavailable. If that is so, why don't you ask us for the eSIM IMEI and/or EID? What a horrible implementation.

The worst part is if I request a physical SIM, my service goes out and I need to wait until I receive the SIM card. I have never heard of a carrier that deactivates your existing SIM before you receive the replacement. Which individual thought about this logic? Clearly, they have no clue how telecommunication works.

[ksinsac]

Ditto here, Visible's eSIM is not compatible with the Pixel 7.  I've been locked out while visible waits to send me a physical SIM for this phone.  They're claiming supply and shipping delays, at least a week before my SIM will get here, during which time I will have no cell phone service at all.

Every other carrier has smooth eSIM implementation, however Visible does not.  So disappointing for Verizon/Visible.

[ksinsac]

Unfortunately, this seems to be the norm for Visible.  I too bought a new unlocked Pixel 7, and transferred my eSIM from my Pixel 6 to the 7.  Visible doesn't support eSIM yet on the Pixel 7, so I'm now stuck waiting with no service until Visible can find it in themselves to send a new physical SIM.

[smile4dakillcam]

Unfortunately it isn't just Pixel devices, but also Galaxy users. The only ones who get the eSIM treatment from Visible is iOS devices. A shame. 

[ZipperDrive]

A week or two after I posted this, I was able to activate using eSIM. 

[chaakudaaku]

How were you able to activate later?

[chaakudaaku]

The customer service just disagrees that it will never work

[Tannytan]

Wow three years later and it seems visible still hasn't fixed or cared to enable esim transfer between Android. I currently have a pixel 6 with visible esim. I'm transferring to another pixel 6, same model, and guess what? The esim slot shows as unavailable when attempting to perform the esim switch between phones. Support says it's not compatible, the esim checker says it is but get this... The compatibility checker says the imei slot 1 isn't compatible! Luckily I live with another visible member with a physical SIM and it works in the new pixel so I'm order for me to get my esim from my old pixel 6 to the replacement, I need to wait for support to mail a physical SIM to me, then once it's activated and operational, I'll have to request them to activate the esim! What a bunch of freakin unintelligent incompetent morons. There's no care in the world for their customers having to go without service while a new SIM is mailed and doing this dûm a$$ dance for them just because they can force it