So Frustrated with the Setup Process!! >:(

[Bri]

I have been trying for HOURS to set up Visible and port my current cell number over. I have chatted online with Visible staff and it has not been helpful. I feel like pulling my hair out. I'm pretty tech savvy and can figure out most things. Visible isn't accepting my PIN in order to port my number over from Spectrum. Julien suggested that I call Spectrum to get the correct PIN. I did. I spoke to five people there and they all gave me the same answer. I was using the correct PIN. Since the process wasn't working I asked for Visible to delete my account and refund me the $25 charge made a couple of hours earlier. Julien said they could only help me port my number over and they just need the PIN. Repeat cycle >:\

[GreenSub]

I initially thought the PIN Visible needed was my account PIN that was 4 numbers.

Verizon has a special process to get a port out PIN, maybe your carrier does too.

FWIW, here is the link to the Verizon process if anyone runs across this post 

https://www.verizon.com/support/port-out-faqs/

I did find this page for Spectrum

https://www.spectrum.net/support/mobile/transfer-your-phone-number-to-spectrum-mobile

[VisibleRocks]

@GreenSub Thanks for those links.

[VisibleRocks]

@Bri Please check out the Visible help section at Setup & Activation: Number Transfer & SIM Install | Visible  to see if there is anything there to help you.  Let us know if you don't get this resolved.