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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Blacklisted IP Address

My Visible IP address has been blacklisted by Visible & they won't help me or tell me why or tell me anything. Any suggestions on what I can do next?

TomM by Novice
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Unauthorized charge to my Visa Account

NUMEROUS ATTEMPTS TO RECTIFY AN UNAUTHORIZED CHARGE TO MY VISA ACCOUNT - WITHOUT SUCCESS. I RECEIVED A DEFECTIVE PHONE, IT WAS RETURNED AND CREDITED. THAT IS NOT THE ISSUE I AM SPEAKING ABOUT. BELOW IS PART OF MY ATTEMPTS: I can see that in September...

No promotion gift card sent after 3 payments

I switched over to Visible and bought a new iPhone 13 in April, 2022 and it showed as having the promotion while loading the phone into my cart. However, the promotion wouldn't show up on the checkout page. I chatted with Visible about this and they ...

how do I get on your 15.00 month plan

I am on a family plan with verizon and my Son, they raise my monthly rate when I added my new apple phone, not sure how I go about getting my own plan with you. gini

Gini by Novice
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