I click on the link sent by my friend to join his group. It goes through all the questions and verifies my iPhone 14 Pro is indeed eligible. I enter the IMEI and choose my plan. Then it comes back with “Shopping Bag Empty”. My only choice is to “Continue Shopping”! Lol! I’ve tried it numerous times and even got on Chat twice. No help so far. Anyone else had this happen?
Did you get a live agent on chat to ask about this or just the robot answers. If not you didn't wait long enough. Chat takes an hour or more to get a hold of someone if you asked to chat with a live agent.
I saw someone else mention in other threads to try an incognito tab and try that. I have no other suggestions besides getting a hold of CS via chat, you could try Twitter DM which could take takes weeks since I never get a response there, other option is Facebook messenger which was faster than chat for me a month ago. Good luck.