Unable to access network after porting over my number from Verizon- please help!

[IgoZoom]

I ported my existing phone number from my Verizon account to Visible last night.  The progress on the app shows it has completed and shows my old Verizon number.  Verizon even closed my account, indicating that the number had been successfully removed from them.

I have not been able to connect to the network to make a call or send a text since doing this.  I have tried all troubleshooting steps, even downloaded a new eSIM, but no luck.  Initially, my phone (iPhone 15 Plus) was showing SOS in the network strength area, but after several reboots and the eSIM download, I now see three tiny dots (or squares) in that space.  But phone or text are still not working!

I have followed the instructions to turn off WiFi, switch on, then off Airplane Mode, perform a soft reset on my iPhone.  It's a brick right now and I need it working!

[haste_bridgette]

This is the same problem I am having also.  They do not have any customer service offices, so what do we do to get our phones activated.  I need my only means of communication at this time.

[haste_bridgette]

Can I please get some assistance getting my phone activated.  This is a scam.  AI is not helping at all.

[DeanKevin64]

This is a peer to peer forum, if you need help activating you need to contact Visible customer service. Click the following link will explain how to contact them.

https://www.visible.com/help/contact-us

On the website at www.visible.com there is a help tab that has instructions on how to activate your phone.

Their customer service it handled completely online. If using chat to get by the chatbot answer something else a couple questions, when you get a text box type agent, it should then ask if you want to be connected to a representative.