02-28-2023 04:12 PM
I know 3 people on Visible, and none of them can receive text messages. Everyone can send text messages. Visible technical support has not been helpful. Let me know if you have the same experience.
03-01-2023 04:37 PM
NY Long Island same problem
03-01-2023 04:40 PM
Long Island NY same problem
03-01-2023 05:14 PM
Not receiving texts in Florida also. At least a day maybe longer
03-01-2023 05:28 PM
I can't receive any text messages for 6 hours already!
03-01-2023 05:54 PM
Same here. I haven't received texts all day
03-01-2023 05:56 PM
No SMS on Pixel 7 in Seattle, WA for both me and my wife. Tried restarting phone and turning eSIM on/off to no avail.
03-01-2023 05:55 PM
No texts since Monday night. No bueno!
03-01-2023 05:58 PM
No SMS on Pixel 7 for me and my wife either in Seattle, WA. Tried restarting phone and turning off/on eSIM to no avail.
03-01-2023 05:59 PM
No texts since Monday. This is no bueno.
03-01-2023 05:55 PM
Yes can send but not receive
03-01-2023 06:29 PM
I just chatted with visible to resolve the no incoming text issue for all 3 phones in my household. The phones were also not giving us voicemail alerts, unless we went into the app and hit refresh. For 2 of them, I just had to turn off roaming and it solved the issues immediately, so try that first. For the 3rd phone, it didn't have an option to turn off roaming, but visible did something on their end and then it worked.
03-01-2023 06:35 PM
I have same experience: can't receive texts. I'm in South Carolina
03-01-2023 06:37 PM
After long hold with chat, they adjusted some SMS settings on their end and surprisingly, my incoming texts work now. (I still have not received the missed texts as may be lost) but at least they fixed it for now
03-01-2023 06:48 PM
Not receiving text since 2/27 . Finally got on with chat today. He assured me it would be fixed now but it's not!
03-01-2023 07:03 PM
Still can't in Athens GA
03-01-2023 07:39 PM
03-01-2023 08:08 PM
Galaxy S20 w/ eSIM, Oshkosh WI, able to send SMS but unable to receive.
03-01-2023 08:08 PM
In CT, haven't been recieving texts since Tues. PM, not sure if sending texts, on Samsung a53
03-01-2023 08:28 PM
I haven't received any text messages since Tuesday
03-01-2023 08:48 PM
You have to call and have them reset your text messaging on their end. I had to do it for myself, my wife and daughter. Luckily they did it all in one chat session. I have never in my life had text messaging just stop out of nowhere, with any service providers I have had.
03-02-2023 08:26 AM
I can't find a number to call. What number did you use?
03-02-2023 09:12 AM
I don’t think there’s an option to call. i had to live chat on their website.
03-02-2023 09:48 AM
How did you get on their website for live chat? When I try to get on, they text a code, which of course I can't get
03-02-2023 09:51 AM
I am logged in Chrome all I needed was user name and password
03-02-2023 10:07 AM
I wasn't able to sign in for the reason you cite: They send a text verification code which, of course, I'm not able to receive. So, I've not been able to contact Visible directly. Frustrating!
03-02-2023 11:02 AM
I used the app to do a live chat, just click the help option. After that they emailed the code
03-02-2023 12:46 PM
how use app without verification code???
03-02-2023 08:46 AM
Same question.... what number did you call?
03-01-2023 08:56 PM - edited 03-02-2023 06:43 AM
Double posted by mistake…
03-01-2023 11:17 PM
New Jersey google pixel android here can send them out and only receive certain messages from others that have the chat features but there is others I don't see that have chat features on also
03-02-2023 03:42 AM
I'm having that problem too! Thought it was something with my phone but I did everything they said to fix it and still no texts since Monday
03-02-2023 05:03 AM
This is a common issue all of sudden? Started Monday for me. Everyone I know can receive my messages, I just never get the reply. ????
How is this such a major issue from a spin off company that's owned by Verizon?
03-02-2023 05:20 AM
same happens to me. I am still trying to reach out visible and nobody can help. I can send message but not receive. I already download messages by google and does not work. it seems like is the network what does not work some how
03-02-2023 05:21 AM
Same problem here in the Denver area. Was able to send but not receive messages to iphone users starting 3/1/23 am. Unable to receive replies from anyone except one person on Verizon. Website not helpful as my phone does not receive the "codes" sent to my phone to allow me to access my account.
03-02-2023 05:30 AM - edited 03-02-2023 05:31 AM
It looks like most have had service restored through chat. I was able to do it through Facebook messenger. Twitter seems to be another good way. IMO the online chat in the app and visible website are useless unless you are willing to sit watching it for an hour or more or risk being cutoff during the process.
03-02-2023 05:49 AM
Cannot recv texts. Been waiting in queue for support for about 20 min
03-02-2023 05:53 AM
Same issue here! They will not chat with me unless they text me a verification code, which I cannot get because it is not working. I can't even reach them to cancel my service at this point!!!
03-02-2023 06:24 AM
I haven't had the ability to send or receive texts since 2/28. Tried everything but no luck getting it back. Northern Virginia
03-02-2023 06:46 AM
I haven't been able to receive text messages for 24 hours. I can send, just not receive. Android Samsung Galaxy 21S+ Ultra.
03-02-2023 07:17 AM - edited 03-02-2023 07:22 AM
NC. iPhone not receiving text from Android since 3/1. Still able to text between iPhone users and send to Android.