Where can I find my QR code


I can’t activate my phone and I can’t find my QR code. I use IMEI1, can I change to IMEI2?



Not applicable

I am not an iPhone user but I read this issue a while back and saw a user mentioned the fix and thought he mentioned using IMEI 2 but my memory isn't the greatest. I think I read they need to email you the QR code. 


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Not applicable

iPhone 12 user here and it is 06/15/23

I could not find the QR code either - but you do not need it.

I have a Verizon phone and Verizon number that I wanted ported over.

I got the app installed.

I got signed up for service using the eSim path.

All good up to here.


Then I tried porting my number over and could not call out.

The reason in my mind is - the iPhone is set to use the Verizon number still and the new eSim doesn't have the new number.

Then I deleted the eSim that Visible had added.

An hour later and I had not figured it out I read some of these forum messages and here is what I did that worked for me.


Steps to get it working:

1 of 4. On the phone in settings>General - at the bottom "transfer or reset iPhone">Reset>Reset all Network Settings was what I chose. 


2 of 4.Uninstalled and reinstalled the visible  app


3 of 4. In the Visible App>Account>devices>switch now>My current phone (it says switch to eSim or ***REDOWNLOAD eSim on your current device****)


4 of 4.When you go through the menu and it says it will send you a code via SMS don't freak out like I did because it could not possibly work because the phone is not working - go to the email address you gave Visible - the code will be there.


Now you should be able to point eveything to the "new" secondary carrier and it "should" work.


Happy trails!