Why can't Visible activate Pixel 8?


Does Visible actually support the Google Pixel?


Visible sells the Google Pixel 8 on its website. I assume that Visible supports the Pixel 8. 


I have been a Visible customer for a year.  On November 17, 2023, I purchased a new unlocked Pixel 8 directly from Google. I immediately contacted Visible support to activate my phone.


But after 2 days going back and forth with Visible support, the Pixel 8 is not yet activated. I have had to provide Visible support not only both of the IMEIs of my phone, but also the EID, the SKU,  etc.


Just now Visible emailed me asking for the purchase date.


Why does it take so long for Visible to activate my Pixel 8?