cannot change address on profile

Hjack2111
Novice II

I've been having many problems on visible now during a chat I was asked to update my address. I went to the profile section and clicked edit and I couldn't change anything either on the website or the app! Does anybody have any ideas as to how to get this done 

4 REPLIES 4

VisibleRocks
Superuser
Superuser

I've seen others suggest that you clear the cache and try again.

 

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

that didn't work I think their website is broken

Hjack2111
Novice II

they sent me an email verification 5 hours later when I was sleeping which only lasts an hour this company is trash as soon as they unlock my phone I'm out 

LouLou
Novice II

I’ve had the same problem for more than 2 years. Web chat customer service doesn’t believe me.