how to I buy a replacement phone?

royxman
Novice

how to I buy a replacement phone? My phone died.

6 REPLIES 6

Moxie
Superuser
Superuser

Great place to start... https://www.visible.com/shop/smartphones

 

 

 

 

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help

Airwolf
Superuser
Superuser

If you buy a phone outside of visible, i believe you can just transfer the SIM card over, as long as it is an unlocked phone.  Be careful of purchasing from a different cellular provider on a deal, as they may lock the phone to their service for a certain amount of time.

 

I think if you have an esim you download the app via wifi then work on installing an esim, by following the instructions.  You may want to check with customer support though before going down this path.

 

By the way, sorry to hear your phone died, hope you had good backups, I know that can be frustrating and stressful.

 

 

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

Note there would be a deductible if you file a claim.

Do you have insurance?  if so you could file a claim under that.

CJ
Intermediate

Visible has a compatibility checker here if you decide to not buy your new phone directly from Visible

CJ
Intermediate

And a list of compatible phones here:

https://www.visible.com/help/compatible