There’s a thread on Reddit from a guy who had issues porting. While I disagree on how he presented it, he does have a point that the current process, quite frankly, sucks if something doesn’t work right.
I can tell there’s at least 7 steps involved from sign-up to successful service with a port, and if any of the steps fail there’s no way to proceed further or revert. And those are just the ones visible to the end-user like me. Without going into the details, here’s a few things that Visible should look into to make this process less like a root canal in progress.
- Inform user that a number migration from another Verizon MVNO (intra-carrier) requires manual intervention and extended downtime with no service.
- Assign a temporary number during the port process so if the porting runs into trouble they aren’t left paying for service with no ability to make calls. Once the port completes update the SIM with the real number and let the user know.
- eSIM reprovisioning needs to be made available via the app. Ideally via QR but the current “solution” of forcing a physical SIM to be mailed if eSIM download fails or doesn’t work is not an acceptable resolution.
There’s an article that came out today that states eSIM is ready for prime time, and yet there’s no migration method to or recovery from a failed eSIM download. You say you want the whole sign-up process to be easy and automated, yet with my most recent activation I needed to contact support 3 times.
Just my 2-1/2 cents (including inflation).
— Starfox
