Port In from Verizon went great, even with an issue

GreenSub
Intermediate II

Just wanted to thank the Visible team. My wife moved from Verizon to Visible today. The port in of her number went great, not so with her voice mail.

Her PIN would not work nor did her messages and greeting migrate over. Well a quick chat session went perfect and all was well.

I was also impressed on how fast we moved down the call wait line. It started at 13, but took less than 5 minutes to get to us. Thank you Visible.

1 ACCEPTED SOLUTION

VisibleRocks
Superuser Founder
Superuser Founder

I know Visible is constantly working on improvements so it's nice to hear your porting experience went well.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

View solution in original post

5 REPLIES 5

upstate-SC
Intermediate III

Welcome to visible

Visible4Life
Intermediate

That is great feedback.  Thank you for sharing your experience!

VisibleRocks
Superuser Founder
Superuser Founder

I know Visible is constantly working on improvements so it's nice to hear your porting experience went well.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

littlejewel97
Novice

My husband purchased a SIM card to try visible in an older phone I had before porting over. I was told he could port at anytime by going into chat service if he decided he wanted to move his number to visible. Unfortunately there is not an option in your account to port after the initial setup and he has been sitting waiting for a live agent as of this post for over an hour. Why can’t the port option be available anytime in the app?

littlejewel97
Novice

My husband wanted to try visible so he ordered a SIM card to use in an older phone I had with a temp number. He was told he could port over anytime by contacting through chat if you didn’t port over with the initial setup. And there is not an option to port in the app after that. Unfortunately as of the time of this post he had bee waiting over an hour in the chat line and now he is number 44 in the line. Why couldn’t there be an option to port in the app after using the service for a little while?