"Oops! Please check the credit card information or provide an alternate payment method."
I received this message 10+ times while trying to purchase a phone on this website.
-I called my bank to ensure they weren't blocking the payment. Chase said their system showed a "Point of Sale" error, aka not a Chase problem, but a Visible problem.
-I added another debit card
-I deleted and re-added both debit cards
-I logged off and logged back on
-I used an incognito browser
Customer service reps did not have any other suggestions: not their fault, it's a website issue.
I guess Visible does not want to spend money to make money. Make your website better. Give your customer service reps the tools to actually be helpful.
Until then, I will purchase my phone somewhere else. This is madness.
Yes i have also been getting regular messages from VSN claiming that their offers are being missed out. I'm not sure that these are visible. I think they are just bots from some 3rd part organizations. several Chatbot Development Services provides more reliable bots that can boost user experience for customers and provide detailed information, such bots must be leveraged
This continues to happen to me. I've created a new account using a new email address. I tried three different cards on both accounts. The issue is not with the various banks; it's with Visible. It makes me nervous about continuing to seek service with them. I've seen that some people haven't qualified for their sign-up perks because the payment glitches during the second or third month of service.
This has been happening with me for more then 2 weeks now when I I tried buying an Iphone using Visa, Amex, Mastercard, Paypal. Made 5+ accounts, still the same issue. Chatted with customer support daily, everytime saying id get a call, BUT NEVER RECEIVED ONE. They gave me ticket numbers, which has no updates since 2 weeks. Im fed up now. Did anyone get this issue resloved?