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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

PSA: Number Change

PSA to anyone wanting to change their number after being on Visible service for a while. It’s extremely easy. Just open the chat and type “change my number”. The chat bot will handle this request without the need for customer support. After the proce...

Cannot Log into Account

I am unable to log into my account. I go to home page and click on the circle with face on it and the page changes briefly and then goes blank. I need to access my account. HELP!

Voice mail app

Updated to new $30. Plan. Now voice mail app will not open. Voice mail is accessable through key pad holding 1 . So voice mail works but voice mail app will not open just flashes when you try to open it. Online tech support told me to reinstall the a...

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Resolved! No Redemption Code After Four Months

I was a new customer at the end of October 2022 and purchased a new phone that included a $150 gift card promotion that would be given after 3 months of payments. It has now been over 4 months, and I still have never received a redemption code for th...

Porting later after indicating new number during order?

The quick question is: is there any difference in how one ports between selecting a new number when you order, porting later, and selecting to port when you order? I am switching from Puppy Wireless (Verizon MVNO), bringing an unlocked Pixel 6. When ...