Activation

gdot
Novice

Due to a banking error, my husband's bill was not paid and his account has been terminated. When I try to log in to change the payment and pay the bill, I get a screen with a blue button that says Restart or Reinstate. If I try to log in, I get a message that the information on file doesn't match what I entered. How can I fix this if I'm unable to access his account?

1 REPLY 1

upstate-SC
Superuser
Superuser

Please contact Visible on chat.

Another thing to check is that the service address/ billing address with visible matches with the billing address on the credit card.

Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.