Got a new unlocked phone, swapped the SIM from my previous Visible phone to the new phone. App activated fine. In the app, under Account > Devices, shows my new phone only. Then suddenly after 3 days, data and voice stopped working. When I open the app now, I immediately get an "Uh Oh, problem with your account, chat for help".
When I chat with help, they just say it's been escalated and to wait for an email for a few days. No other help at all. I tried the SIM swap with another SIM and then swapped back, didn't help. Anyone have suggestions? I need a working phone.