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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Cannot setup cellular on second Apple Watch

Trying to setup Visible on a replacement Apple Watch. When I go to the Watch app, navigate to Cellular, log into Visible in the Watch app, tap the “Add Device” button, I get the Visible message “Something went wrong.” As context to what led to this, ...

getting help

Dear all users: This is a user help forum. We true can sort some issues. However we are not CS. So if you are having issues such as no service and turning off and on the device, Turning off and on Airplane mode doesn't work Than I would suggest you c...

New SIM card

I have my new SIM card, be want to make sure that I will NOT loss my contacts & photos, etc. Do anybody know if they will be lost or not? I have a Motorola phone & not sure if my info can be stored in a cloud or not?

Annoying letters about upgrading

I keep getting letters telling me I need to upgrade. I did! I received and inserted the new SIM card. Why am I still getting these reminders (demands) that I upgrade? I've just been ignoring the letters but I worry that my service will be affected if...

RonHR by Novice
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