Can I start plan under monthly Visible+ promotion even if phone I want to order is out of stock?

engstarr
Novice

Hello, hope everyone is doing well! I just joined and this is my first post, so hopefully this is the right forum for it (and apologies if it's not!).

 

Anyway, I’m not a Visible customer (yet), but I’m planning to enroll in Visible service and ran into an issue that the help chatbot wasn't capable of answering. Specifically,  I had hoped to begin a new phone plan under the limited time promotion of $30 per month for the Visible+ plan, and a couple weeks ago, I started, but did not fully complete, an online application to do just that, including selecting a white iPhone 16 with 128GB of storage, the Visible+ plan, and being approved for financing by Affirm. However, when I came back to complete my submission, I saw that the iPhone 16 was totally out of stock. I was pretty bummed, as I saw that if I were to try to submit a new online application to begin Visible+ service under the promotional rate with an iphone 16, it wouldn't even let me begin the application process. Nonetheless, I noticed that my shopping card still had my selected plan and iphone model, so I tested out what would happen if I tried to move forward with the purchase process, even though the iPhone 16 was now out of stock. To my surprise, it allowed me to get all the way to the very end of the purchasing process. I was about to hit finalize my order, but then it occurred to me that I might be shooting myself in the foot if there were something in the fine print that would nullify my eligibility for the promotion if I purchase a phone that wasn't available. And after reading the fine print of the promotion's terms, it seems that any changes to my service before the end of the promotional period would render me ineligible to receive any further promotional discounts. I tried to ask the chatbot what would happen if I placed the order now and waited to activate my service until the iphone 16 was restocked, but it kept sending me in circles and wasn't helpful at all. Does anyone here know if it would be possible to go forward with my purchase now to ensure I receive the promotional discount on my monthly plan, but wait for to begin service until the iphone 16 is restocked? Or is there a chance, I would violate the terms of the promotion by doing so? Any insight would be much appreciated, thanks!

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DeanKevin64
Ace II

Only thing that I know nullifies the promo(besides Visible right to terminate it at their discretion) is if you change plans after activating service with the promo. If you join on the plus plan and change to the base plan you lose the promo, you would not get the promo back if you decide to go back to the plus plan. 

 

As for ordering now to get the promo and activating when the phone shows I can't say how Visible handles that if the phone shows up after the promo expires at the end of the month and then activate. 

 

Do you have a phone that is compatible to start the promo and port in now to get the promo? You don't need to wait for the new phone. You can activate now on eSIM if you can and just move the eSIM to the new phone when it arrives. I know nothing about eSIM since I am on an S24 with a pSIM, but from my understanding moving the eSIM is simple and should be a button on the app to do it. 

 

If you need more answers on chat, once you can pull up a dialog box to type in type agent. You can also message them on one of their social media platforms, Facebook, Instagram, X or on their support page on Reddit. I had no success on X but FB worked great for me but now I just message them on Reddit.

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2 REPLIES 2

DeanKevin64
Ace II

Only thing that I know nullifies the promo(besides Visible right to terminate it at their discretion) is if you change plans after activating service with the promo. If you join on the plus plan and change to the base plan you lose the promo, you would not get the promo back if you decide to go back to the plus plan. 

 

As for ordering now to get the promo and activating when the phone shows I can't say how Visible handles that if the phone shows up after the promo expires at the end of the month and then activate. 

 

Do you have a phone that is compatible to start the promo and port in now to get the promo? You don't need to wait for the new phone. You can activate now on eSIM if you can and just move the eSIM to the new phone when it arrives. I know nothing about eSIM since I am on an S24 with a pSIM, but from my understanding moving the eSIM is simple and should be a button on the app to do it. 

 

If you need more answers on chat, once you can pull up a dialog box to type in type agent. You can also message them on one of their social media platforms, Facebook, Instagram, X or on their support page on Reddit. I had no success on X but FB worked great for me but now I just message them on Reddit.

engstarr
Novice

Thanks for the quick feedback! I do have a phone right now, and though I had planned to give it to someone else, I’ll just tell them they have to wait until my new phone arrives. They’ve been waiting a while, so a little while longer shouldn’t be a problem.


Thanks and have a great day in any case!