Can't change old voicemail message


Greetings. Came over to visible 2 or 3 months ago.  Have had several calls with help chat.  When I listen to my voicemail with my iphone 14 Pro max, my voicemail is fine.  When someone from the outside calls me, they hear my vacation voicemail from 3 months ago.  I can't seem to change it! 



If you know your voicemail password, try calling your visible number from your visible phone (Alternate way to access voicemail IVR) and then press #4 for personal options, then press # 3 for changing personal greeting.


If you dont know your voicemail password, you can chat with visible to reset it. Resetting was a smooth process.


Try this out and hope this resolves your issue.



Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.

Thank you for your response.. the standard change does not work.  I record a new message but the old February vacation message from before I switched to Visible remains.  Also, spent about 2 hours with chat and thought it was resolved... but the old message returned.