Visible multi factor authentication update

Community Manager
Community Manager

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend designating another trusted device, like a computer or tablet, as a secondary method for logging in should you ever experience service issues or a lost/stolen/broken device. You can learn more about this in the Member Security help center article. You can also review and manage your trusted device(s) in the Privacy & Security portal of your account.



DS-Community Manager

Novice III

It works.


First of all, Visible needs to rework on their website. Whoever designed it put inefficient scripts for no reason. It takes heavy resource to load just a simple page.

Secondly, the multi factors is ridiculous. "Trust the device" worked once for me then it asks the same thing again. Not to mention that if you initiate chat with agent and ALREADY logged on, the agent will STILL ASK you to verify by sending code to your email. But if you logon on the computer it will send the code via SMS. There is just no common sense behind that.