11-21-2023 01:25 PM
I need to cancel my Visible account. I already switched service to a new provider, and changed to a new phone number. I am unable to receive the 2FA text required to login to my Visible account because I have a new number. HOW CAN I LOGIN IF I'M REQUIRED TO CONFIRM A 2FA TEXT TO A NUMBER I NO LONGER HAVE ACCESS TO?
Solved! Go to Solution.
11-21-2023 01:44 PM - edited 11-21-2023 01:48 PM
Keep selecting none of these (or other) and type live agent - it takes a couple repetitions and eventually sinks in.
11-21-2023 01:37 PM
If you had a physical sim you could always put it back in the phone temporarily - not sure about eSims. Otherwise, you'll need to contact Visible:
https://www.visible.com/help/contact-us
You don't have to be logged in to chat.
If you're not on auto pay you can simply let it lapse.
11-21-2023 01:41 PM
I've tried the chat multiple time, "Connai" never lets me connect to a person. It's just an endless loop of help articles that all lead to logging in (which I can't accomplish without providing the 2FA code they text to the now unused phone number).
11-21-2023 01:44 PM - edited 11-21-2023 01:48 PM
Keep selecting none of these (or other) and type live agent - it takes a couple repetitions and eventually sinks in.
11-21-2023 01:56 PM
Dude... YOU ROCK. I've been hitting my head against this wall for days. Never thought to type in "live agent". Am chatting with someone now.