I am posting this again since I have not been helped. I reached out a few weeks ago. Someone said they were checking in to it. I am still waiting. I did the recent update on my Moto G Power and installed the new physical sim card. Now I can not retrieve my voicemail. I don't know why it is not like the old way where I press the play button to hear message. It is asking for a password. I never was prompted make a password for voicemail. I have tried my log in password, I tried calling my own number. Everything leads back to putting in the password that I never made. I tried to go to settings and find a solution there. I just want to get voicemails the way I used to. My husband did the same update and he has no issues. I really need help soon. Can ANYONE resolve this?