Chat help is inadequate

[SomeHelpPls]

Surely there must be someone there who can help me switch to a slightly different plan?  A telephone number? Nah. Chat??? Request???

[Doggy-mama]

As you’ve discovered, there is no phone support and chat is the only way to “talk” to anyone with Visible.  

[SomeHelpPls]

Visible the telco for the dystopian future!  (Think I'll go watch "Brazil" again.)

[marciano]

At the bottom of the Visible app, there are three tabs: "Home," "Shop," and "Account."  Under "Account," there is "Plan."  Right there, there should be an option for you to change to a different plan.

With regard to contacting Visible Care, I tried FB Messenger and got a reply 24 hours later.

[Doggy-mama]

Operative word SHOULD.  I’ve never had a plan option under account or shop.  Under account all I have is the normal overview, nothing I can change except payment method; under shop—all I see are phones.  For the brief time I had an option it was on the first screen after signing in and all I got trying it (multiple times) was the message saying they were unable to process my order & to contact customer care for resolution.