โ11-27-2023 11:13 AM - last edited on โ11-30-2023 01:15 PM by kh_jenn
โ01-24-2024 01:57 PM
SAME here! What is the solution?!?!
โ01-24-2024 04:17 PM
This is simply a customer-to-customer forum (Visible doesn't provide direct support here).
Activation issues typically require assistance from Visible customer care. There is no phone number for Visible Customer Care support. You'll need to use one of the options (Chat, Facebook or X) available at https://www.visible.com/help/connect
Note that you don't need to sign on for any of those options.
Using the Chat option can be frustrating and to get by the Chat robot, Connai, when given a choice of options always choose the non-specific option (e.g. other, something else, none of these, etc). when asked to supply additional information always type live agent in response. Eventually you'll be placed in the live agent queue. If you reply with anything specific the robot will insist they can help. The Chat robot can help with some common issues of a trivial nature not requiring human interaction. What you're experiencing isn't one of those.
Alternately you can try contacting /u/VisibleCareSupport at https://www.reddit.com/r/Visible/