Community Email Verification

[NMDeepSky]

Hello --

I'm trying to setup a new Visible account on my new iPhone

I'm stuck at the email verification step as I'm not receiving the verification email. 

Yes, I've checked Spam and Trash folders; nothing there.

I've tried the resend email link multiple times, no good.

And I'm checking my comcast mail using a PC, not the phone and I'm seeing valid mails in my Inbox from other sources.

How do I get my darn email address verified so i can get past this setup step on my phone?

Its been nearly 2 hours since I started the process so I'm very frustrated right now that I cannot complete my account activation because of this. It appears to be a recurring issue for others as well...

HELP!

Gordon

[Tams]

SAME here!  What is the solution?!?!

[VisiblyPresent]

This is simply a customer-to-customer forum (Visible doesn't provide direct support here).

Activation issues typically require assistance from Visible customer care. There is no phone number for Visible Customer Care support. You'll need to use one of the options (Chat, Facebook or X) available at https://www.visible.com/help/connect

Note that you don't need to sign on for any of those options.

Using the Chat option can be frustrating and to get by the Chat robot, Connai, when given a choice of options always choose the non-specific option (e.g. other, something else, none of these, etc). when asked to supply additional information always type live agent in response. Eventually you'll be placed in the live agent queue. If you reply with anything specific the robot will insist they can help. The Chat robot can help with some common issues of a trivial nature not requiring human interaction. What you're experiencing isn't one of those.

Alternately you can try contacting /u/VisibleCareSupport at https://www.reddit.com/r/Visible/