Dashes are not allowed in email addresses?

[jhoganocg]

I've convinced my business partners to switch to Visible for phone service but discovered that our email addresses, which contains a dash, are coming up as an invalid format.  I tried without the dash and it accepted it (however it isn't a real email address), so I'm pretty sure that's the problem.  Why is a dash an illegal character?  They were already hesitant about switching and now I have to tell them to create a totally new email address that they won't check just to create an account?

Can this be fixed so dashes can be used in email?  Makes no sense.

[JustDoIt]

After doing some research it appears that a dash is legit.  There are a lot of special characters that are not allowed.   So Visible should consider this issue as a bug in my opinion.

-JustDoIt

[SimpleSavings2]

Hi jhoganocg,

Welcome to Visible.

Have you contacted Visible directly through chat. Maybe they can either explain the issue or set up an account for you manually.  Could be worth a try.

Best wishes.

PS - Once you and your business partners sign up, be sure to save as much as you can with Visible. Here, I explain 3 ways to save in order to get your first yr+ of service for just $65 each.

[tim5055]

Did you get a resolution to this??

I have had 4 Visible accounts for several years and all of them have a dash in the email address.  Now I can't log into any of the accounts

[mmatos5]

I have a similar issue, my email address domain has a number in it and it does not let me register.  The Chat AI & rep cant help I need someone to help me register.  

[mmatos5]

And more - the system did let me register for this Community using that same email address, but I cant register for the actual service with it.  Aint that soimehting!