โ02-09-2021 08:21 AM - last edited on โ10-07-2021 03:06 PM by VisibleMgr
I recently swapped my Galaxy s20 plus which had 5G access on visible for a couple weeks with the Galaxy s21 ultra unlocked purchased directly from Samsung. I inserted my Sim in the new Galaxy and everything works fine. I attempted to verify my IMEI in the Visible database and it says not authorized. Just wondering will this be on the authorized list and available for 5G and maybe when?
Solved! Go to Solution.
โ02-11-2021 07:21 AM
Hey there! Congrats on your new Samsung Galaxy s21 Ultra! At this time, we're only compatible with the Samsung Galaxy s21, and Samsung Galaxy s21+. We're not compatible with the Samsung Galaxy s21 Ultra but as Visible is innovating more phones are being added to our growing list of compatible devices. We'll suggest checking frequently our website, social media, online shop.
Thanks for reaching out! -WC
โ02-11-2021 07:21 AM
Hey there! Congrats on your new Samsung Galaxy s21 Ultra! At this time, we're only compatible with the Samsung Galaxy s21, and Samsung Galaxy s21+. We're not compatible with the Samsung Galaxy s21 Ultra but as Visible is innovating more phones are being added to our growing list of compatible devices. We'll suggest checking frequently our website, social media, online shop.
Thanks for reaching out! -WC
โ04-02-2021 09:35 AM
Hello, do you know when you will support the S21 Ultra? Thanks!
โ05-03-2021 10:40 AM
Do you think we are talking weeks or months on the Samsung S21 Ultra? We have a Samsung S21 Ultra and are very interested in your service with others in the group to follow... so you can count on adding some additional customers when the S21 Ultra is on the approved list. I have joined your newsletter and will be ready to join up when the Ultra is approved. Question... will a Samsung direct purchased unlocked S21 Ultra have access to 5G thru your service? Verizon shows 5G on phones purchased elsewhere, but does not allow 5G service according to the web. Thanks for any updates!
โ05-13-2021 03:39 PM - edited โ05-13-2021 03:40 PM
Hi there! Thanks for sharing the Visible love with your group. We're currently not compatible with the Samsung Galaxy S21 Ultra. Currently, the Samsung Galaxy 21 5G and Samsung Galaxy 21+ 5G are compatible with the Visible Network. We are glad to learn that you subscribed to our Newsletter for updates and can't wait for you to join the Visible family. Please stay tuned on our full list of compatible devices: https://www.visible.com/help/compatible.
If you're planning to bring your own device (BYOD), we recommend always checking your IMEI in the compatibility checker https://www.visible.com/shop/compatibility to be 100% sure your phone is BYOD compatible.
As always, feel free to reach out if you have any questions!
โ05-19-2021 06:43 AM
Please why is the s21 and s21+ supported but not the ultra? I ordered from samsung because there was better deal and just assumed the ultra was supported since the other two are. I don't understand? It would be easier to switch carriers then to return this phone so I hope support comes soon.
โ05-19-2021 03:52 PM
Hi there,
We understand how important it is for you to ensure that your S21 Ultra is compatible with Visible. We would like to confirm that the S21 and S21+ are compatible with our service. Each device is unique and there are many factors (like software band, carrier, hardware, SKU number, etc.) that contribute to compatibility. I would like to assure you that we're working hard to improve our offerings. So keep your eyes peeled!
Thanks for reaching out. We'll be a click away, if you have any questions!
โ01-16-2024 06:41 AM
Your imei compatibility checker has rejected 32 of 32 imei numbers I've tried on unlocked and retired Verizon phones. Your BYOB program is in words only. I've given up trying to find a BYOB phone that you actually will authorize.
โ10-02-2022 08:08 AM
Any update on this post from Feb 2022. It is now Oct. and I have an s21fe I was hoping would be added
โ04-27-2024 06:26 AM
I have Galaxy S21+5G, my phone not on drop-down list but took my IMEI- what to do?
โ05-09-2021 02:56 PM
Just checking in to see if the Samsung S21 Ultra has been added to the line-up of acceptable phones! We are ready when you are!
โ05-21-2021 10:48 AM
Hello and happy Friday!
Our compatibility checker has recently been updated, so the S21 Ultra should now show as compatible. Please try checking the IMEI of your device again, and let us know if you run into any issues. 5G is also available for the Samsung Galaxy S21, S21 Ultra, and S21+ at no extra cost.
โ07-28-2021 01:47 AM
The ultra is not on your list of approved devices.
โ02-11-2022 12:47 PM
I just tried an IMEI for a Samsung s21, a 5G model, and it failed. Also, for some reason the digits "2" "1" "5" keep listing as bad words.
โ12-21-2022 10:42 PM
My unlocked S21 is showing as not compatible with the Visible IMEI checker, however Verizon shows as compatible. Any chance we can get this resolved?
โ07-08-2021 01:57 PM
So, i just checked the compatibility checker and the galaxy s21 ultra is not listed. Is this a mistake?
โ12-08-2021 11:56 PM
I've got an unlocked S21 Ultra working on Visible without issues.
โ12-09-2021 10:18 AM
Great. I am planning on getting the s21 Ultra and was worrried about the compatibility with Visible
โ04-04-2022 08:44 PM
The compatibility checker still does not show my S21 Ultra 5G as being compatible with Visible. Are some S21 Ultra 5G's compatible and others are not? The checker shows that neither the IMEI or the eIMEI are compatible.