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Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Pixel 5 BYOD loses 5G somehow?

My Pixel 5 won't get back on 5G after 3 Months of 5G service. I'm thinking it has something to do with the Google Fi update, or perhaps moving the SIM card to a non 5G phone for a few days. The LTE is the best it's ever been, pulling over 40Mbps, but...

Visible Blade X1 5G

I bought this phone when I ported in to Visible a couple of weeks ago. I like the phone so far but 5G data speeds I see truly suck. The highest 5G download speed I've seen on my phone so far is 3Mbps. sometimes the Verizon speed test website just giv...

CAZboy by Novice II
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Resolved! Galaxy s21 ultra authorization and 5G availability

I recently swapped my Galaxy s20 plus which had 5G access on visible for a couple weeks with the Galaxy s21 ultra unlocked purchased directly from Samsung. I inserted my Sim in the new Galaxy and everything works fine. I attempted to verify my IMEI i...