I need to upgrade and it says I need a new phone. This what happens You already have a device order.

[huffl]

You already have a device order in your account and cannot place another device order. Please contact our Care team for help. I don't have anything ordered. I can't go anything. I looked at my account and it doesn't show anything besides the last phone that was purchased and my payment history. Linda

[Doggy-mama]

No one here can help you with this problem. You need to contact the care team either by clicking on the chat button, or contacting their team on social media. I’ve done both ways, through Facebook Messenger you can send their team a message and they will contact you. There is also a social media team on Twitter.