08-24-2024 09:03 PM
08-25-2024 12:26 PM
Addresses would only be rejected if they are not registered in the USPS database to receive mail. If it is a new address receiving mail it may not be in Visible's system yet.
Visible is single line accounts, are you using a separate email addresses for each line?
Are the phones compatible with Visible, do they pass the IMEI checker?
If yes to the last two questions that I am not sure what the issue would be. I never ported in, just started with a new number so I am unfamiliar with the process. You will activate with a new temporary number before the port can happen. Only thing I can say is try customer service again and if that person fails ask for a supervisor. Just keep in mind when you first sign into chat you are speaking to an AI bot(Connai) to get a actual agent type agent in the chat box.
Good luck!