Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a “kudo” to anything that you found helpful.
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I am trying to port a number from MyFamilyMobile to Visible. I have entered the required information and even get a confirmation by MyFamilyMobile that they received the request, however I get an email saying the transfer failed and it shows the number it is trying to port is the Visible number and not the MyFamilyMobile number.
Hello... I have a different problem but I'm interested in knowing how much time has passed before receiving the email from visible
I entered the wrong account number to transfer my old number and now I wait for them to tell me that it was not possible to migrate to repeat the step with the correct numbers. Thank you
I purchased the visible+ plan this month and tried dialing numbers on the international list (Australia: mobile & landline, Sweden: mobile). I receive the following message:
Long distance or international dialing is not included with your service. To inquire about adding long distance or international dialing please reach out to visible customer care for assistance. Announcement 906.
I was able to get in contact with @VisibleMobile and have spoken to several agents over the past several days. I have done all the basic troubleshooting (reset network settings, factory reset, new esim, ect.) while on chat with them. I still cannot dial internationally.
I am using a BYOD iPhone SE (2020) 16.0.2 OS
Has anyone experienced this? Found a solution?
Visible had to change my esim because of issues and now I have no network at all. They told me it was solved and needed to restart my phone. It’s not solved, I have no network whatsoever and I’m in the waiting line for the chat, again, for over 2 hours. Anyone any tips??? Very close to switching providers, their customer service is the worst.
Visible had to give me a new esim after some issues with my data. Now I have no network at all. They told me about three times that the issue was fixed, however it’s not. Now I’m in the waiting line for the chat for the fifth time, for over 2 hours already. Very close to switching providers, the customer service is the absolute worst. Anyone any tips on fixing network / esim issues?