Incorrect Verizon Account Number Message

[EWHarris]

If you’re getting a message indicating that you have entered an incorrect Verizon account number but you really haven’t, try entering the account number without entering any of the numbers after the dash.

[BIRDMan1954]

Have not enteres any dashs

[BIRDMan1954]

have not entered any dashes

[newuser1234]

I’m having the same issue but my account number doesn’t have any dashes and Visible still says it’s wrong. Any ideas?