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โ06-25-2024 06:23 PM
Hi, I just upgraded my plan to Visible+ and tried to make a phone call to China. But it says that international calls are not included in my plan. It is so wired and I wonder is there any way to fix this problem.
Solved! Go to Solution.
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โ06-25-2024 08:59 PM
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โ06-26-2024 09:01 AM
as DeanKevin64 says type agent or live agent. then pick none of these and you may have to do that twice but you should have an agent. also are you dialing 011 before the number?
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โ06-25-2024 06:24 PM
Besides, is there any way to talk to a real person of Visible? The chat robot keeps repeating the same thing over and over.
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โ06-25-2024 08:59 PM
Type agent or live agent in the box.
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โ06-26-2024 09:01 AM
as DeanKevin64 says type agent or live agent. then pick none of these and you may have to do that twice but you should have an agent. also are you dialing 011 before the number?
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โ06-26-2024 09:30 AM
Thanks! Just got my problem solved.
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โ06-26-2024 09:54 AM
what solved it? Was it not dialing 011?
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โ06-26-2024 10:02 AM
No, it seems that my account info wasn't updated in their system even though I have upgraded to visible+ from the basic plan. They solved the problem by updating the info and letting me restarted the phone.