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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Restoring eSIM after changing the phone

How can I restoring my Visible eSIM back on my new phone? I have a cellular connection issue on my old phone , Now that i have a new phone and i don't remember my password to my visible account.I am an existing customer.

Temi by Novice
  • 0 replies
  • 0 kudos

I'm out

OK, 11 hours later, and six of those on Visible help chat, and still no service. Port me out baby----------By the way the chat protocol, pure rubbish.

Demax by Novice
  • 2 replies
  • 0 kudos

After upgrading to plus

My account says that I need to restart the phone to finish upgrading. I have restarted a couple of times, but the account still says the above. Is this normal? How can I check that I am on the plus plan?