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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Trip to Vancouver, British Columbia, Canada

I am travelling to Vancouver, British Columbia, Canada from May 8-15, 2023. I have a Visible+ plan and I am wondering if I need to exchange my SIM card when I arrive in Canada or if I can use the national carrier in Canada. Thanks

International calls not working

It’s been going to be month since I switched to visible with Visible plus plan. I get Announcement 906, which states long distance or international calls not included in my service, when I try calling india. Raised to tickets so far without any solut...

Traveling internationally - what to do?

I'm new to Visible (on Visible+) and headed to Spain for a week. It looks like there's no coverage there, right? So, I think the best approach is to get a local sim card, but the instructions on the Visible sight talk about swapping out the sim cards...

international calling not working

Hi, I have the Visible plus plan. International calling doesn't work. I get the message "international calling and long distance is not on this line to add it chat with customer service or something like that. CS had no idea how to fix it. I did dial...