06-16-2021 12:00 PM
I have a Note10 plus and just switch from Verizon to Visible last night. I set everything up correctly and my data speeds are almost non existent. Calls and texting are fine but any videos, downloads or video calls buffer or just do not work. I followed other users instructions to: Phone on, Take out SIM, Power off, Wait 60 sec, Put SIM back in and Power on. This did not work. I reset my network settings. This did not work. I took out the SIM and put my spare Verizon SIM back in and great data speeds. I have troubleshooted all night and half of today but no changes in speeds and tried different towers. My download speeds on 2 different servers were .25Mbps and .73Mbps.
06-16-2021 03:25 PM
I would contact tech support via chat/social media, and they will walk you through some suggested settings. I know, you have done some of these already. I had issues with my speeds, I contacted them, and I was able to double my speeds.
06-19-2021 06:53 AM
I called and they did something on their end and told me to power the phone off 30 sec and back on. My speeds did improve. Not like I had with Verizon by any means but better than I was getting. It does go back slower time to time but I can accept it for now.