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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Account says my phone is active, but no service is available

I switched over to Visible from Verizon with a Samsung Galaxy s10. My Visible account says that my phone is active, my number was ported and my device is unlocked, but my phone is not receiving service. Cannot call or text and cannot receive either. ...

Clasc1 by Novice
  • 4 replies
  • 0 kudos

multi device hot spot not working

Has anyone gotten the multi device hotspot to work on an iPhone? If so how did you do this? My best friend is paying for the correct plan and not getting what she is paying for. So visible can charge for services and not give the consumer what they p...

Resolved! Group texts from iPhone are sent individually

For about a week now, my texts (from an iPhone on iOS 17.5) to a group of mixed iPhones and Androids are not being received in the group chat. Instead, everyone receives the message as if I’d sent it directly to them. I am not receiving any messages ...

neilr_ by Novice
  • 3 replies
  • 0 kudos

How fast is the data at Visible ????

I want to know how fast the data speed is in Visible plans in terms of Mbps. 1) How fast is their data speed in the base plan ($25 perM) ? They say 9-149 Mbps but that is a huge range. 9mbps and very different from 149 mbps. Which is it ?? I need mor...

Taxes on billing

I'm a potential new customer, trying to buy a phone along with service. The web site wants to charge me 8.xx% tax for the phone purchase, when the tax amount should be only 3.7%. I live in an unincorporated area of my county, not in a city. My 5-digi...

fenwal by Novice
  • 3 replies
  • 0 kudos