For over a week I have been “chatting” with Visible help. I have spent hours using their chat system which does not accommodate difficult problems well at all. I have had no service for a month after I got to Kentucky. We have tried so many different things to no avail. Visible is really not interested in getting my service restored. I guess the moral is that if I need a Verizon signal I should go with Verizon.
Just so you know Larry you can ask for them to call you when you are on chat and you will get a live representative. I did it when I first was ready to sign up since the chat feature was useless they called me back and stayed on the phone for almost an hour to walk me through activating 5 lines and making sure my numbers were ported correctly.
I agree. Front Line Visible Support is not great. They are working from a troubleshooting script that has 3 things to look at before they have to escalate. So now you know where the money you saved by going with Visible instead of Verizon is realized.