My Visible SIM card may not be fully activated. How do I resolve this issue?

[Anonymous]

"You can chat with us on the website or through your Visible app. You can also contact us @VisibleCare on Twitter or via Facebook Messenger (@VisibleMobile)."

https://www.visible.com/help/contact-us

[TheCellTower]

The phone your trying to activate is active with another carrier on the Verizon network?

[Flowergirl25]

No. my prior Carrier was Consumer Cellular

[Flowergirl25]

I do contact you via chat.  I told several chat agents my phone had no APN settings, no agent acknowledged my concern.   My sister's friend shared the Vivible Access  Point Name Settings.  I thank the friend for my  mobile data.  Now I just need help with multi media text messaging issue.

[Anonymous]

You're not contacting me via chat... I'm a frustrated customer just like you. That was a quote from the link and is the official way to get support. This is peer-peer support and there are instances where folks have recommend changes to system settings that exacerbate problems - too many phone and software variations such that suggestions don't apply across the board.

I've been trying to get a SIM for over two weeks now to upgrade to the new plan. For 2+ week the replies from chat have been "it takes 2-3 business days".  What we have here... is a failure to communicate.

So I can feel your frustration... you can read all about mine at:

https://community.visible.com/t5/Announcements/Visible-Evolution/bc-p/24105#M88

P.S. Can't help on the settings on my phone (unlocked Samsung S21 with latest updates) they are greyed out and locked down. You might want to visit Visible's subreddit - lots of suggestions but proceed with caution.

https://www.reddit.com/r/Visible/