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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Taxes on billing

I'm a potential new customer, trying to buy a phone along with service. The web site wants to charge me 8.xx% tax for the phone purchase, when the tax amount should be only 3.7%. I live in an unincorporated area of my county, not in a city. My 5-digi...

fenwal by Novice
  • 787 Views
  • 3 replies
  • 0 kudos

Can't change old voicemail message

Greetings. Came over to visible 2 or 3 months ago. Have had several calls with help chat. When I listen to my voicemail with my iphone 14 Pro max, my voicemail is fine. When someone from the outside calls me, they hear my vacation voicemail from 3 mo...

pam by Novice
  • 391 Views
  • 2 replies
  • 0 kudos

What'sApp registration SMS failed

Does Visible have a solution to What'sApp registration not working? It is unable to send SMS to my number. I've seen posts here and on Reddit that this isn't working for Visible customers. Please help.

Billing

Why did they charge me an extra $10 after I paid my bill… on time and then have the nerve to say my 6 month promo ended but it’s only been 5 months. Gerault clearly doesn’t know his job and then he gets some guy to call claiming to be a supervisor bu...