I opened brand new account and psim.
An hour later after I knew if the psim will be delivered Monday evening, I called support " can I change to esim instead ?" . "No problem, we must cancel the shipping for psim "
. So the psim shipment has been cancelled. Now you need to initiate a new order with esim "
Then I order with browser: never been able to be check out, always greyout on checkout section.
When I tried with app: after I submit the order, and got email confirmation from visible for charging my credit card message . But on apps "oops something wrong, please call support care" .
Basically never finish
delete and install apps multiple times, use two different laptops. I am asking them to delete my account and start over and being informed not possible .
I been chatting with support more than 6 times , but still no resolution .
please advise . thank you
I give up, just open new line with another email and no problem at all. The rep support should have not cancelled psim shipment . There is no way to add a line on the existing account number (even no current active line).